Once these two machines are connected via the VPN feature, you’ll have access to the client’s network and networked hardware. TeamViewer has a built-in VPN tool that lets you create a VPN tunnel between the two connected machines. Also, you will have to sign up for a TeamViewer account to make use of this feature. A couple of notes: Make sure the client is set up to retain their password otherwise, you will have to constantly ask them for it so you can connect. The Partner List also allows for connection with a client even if the user is not present. With this list, you can quickly connect to a client, so long as TeamViewer is installed on their system. If you have clients you frequently connect to, I highly recommend using the Partner List. For the client to view the recorded file, it must be copied to the client (they can’t access it from within TeamViewer itself). Just click Extras | Record | Start (during a remote session) and then Extras | Record | Stop. TeamViewer makes recording sessions simple. It can also help you remember how you did something, when it was a little off the beaten path. You can use it to send clients a video of how something is done (when an issue is a common end-user error that you don’t always have time to deal with). I have found this feature to be an amazing help. And if you’re trying to decide between TeamViewer and another remote support tool, maybe this will help tip the scales.
Here are five power tips for those who need more from TeamViewer. It’s only a matter of knowing the features and options are there. But if you want to get as much as you can out of the experience, you’re in luck. Of course, you can go your entire career using the bare minimum of TeamViewer features and options. Not only is it a reliable tool for handling typical remote support, it also includes a few features that other remote support solutions don’t have. TeamViewer is one of those tools that quickly becomes indispensable. Jack Wallen looks at a few of the best ways to put TeamViewer to work. TeamViewer is a versatile remote support and desktop sharing program - and it offers some features that other tools lack. Five power tips for using TeamViewer for remote support tasks
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